CartStora requires the Shopify Online Store sales channel.
1. Installation
Install CartStora from the Shopify App Store when the listing is available. After installation, open CartStora from the Shopify admin to continue setup.
2. Theme setup
Add CartStora to the Online Store theme. Then add the CartStora Gallery app block to the product template so the gallery can appear on product pages.
3. Upload media
Upload images and videos to the shared Media Library. Supported images are JPG, PNG, and WEBP. Supported video is MP4, MOV, and WEBM. Images can be up to approximately 25 MB. Videos can be up to approximately 110 MB and up to 60 seconds.
4. Add a product
Add or select the Shopify product that should use a CartStora gallery.
5. Assign media
Assign media from the library to the product. Media can be reused across products.
6. Reorder media
Reorder assigned media to control the sequence shoppers see in the gallery.
7. Customize the gallery
Customize gallery presentation, including storefront gallery customization. Optional settings include a countdown timer and native purchase-button hiding.
8. Preview
Preview the storefront gallery before enabling it on the product.
9. Enable
Enable the gallery on the selected product. CartStora replaces the native gallery on selected products when it is active and views remain available.
10. Storefront behavior
Shoppers can view images, play videos, use mute controls, like media, share through WhatsApp, Facebook, Messenger, Telegram, email, or Copy Link, choose quantity, Add to Cart, and use Buy Now. Checkout remains Shopify-native. Add to Cart and Buy Now remain part of the Shopify shopping flow.
When CartStora is inactive or views are exhausted, the native Shopify product gallery is used.
11. Analytics
CartStora records gallery analytics events such as view, like, share, add to cart, and buy now, including share channel information.
12. Limits
- Active video capacity counts unique videos. Reusing a video across products counts it once.
- Images do not count toward active video capacity.
- Active video capacity does not reset monthly.
- Maximum 10 media items per product.
- Maximum 5 videos per product.
- Videos up to 60 seconds.
- Images up to approximately 25 MB.
- Videos up to approximately 110 MB.
- Supported video: MP4, MOV, WEBM.
- Supported images: JPG, PNG, WEBP.
Plan capacity:
- Free: 5 active videos, 1,000 views per cycle
- Starter: 25 active videos, 100,000 views per cycle
- Growth: 100 active videos, 500,000 views per cycle
- Pro: 500 active videos, 2,000,000 views per cycle
13. Billing
- Billing for paid plans is processed through Shopify.
- Free has no Shopify subscription. Views on Free reset each UTC calendar month.
- Paid plans use a Shopify subscription. There is no new paid-plan trial.
- Views on paid plans reset according to the Shopify billing period.
- Unused views do not roll over. Plan changes alone do not reset usage.
- Free has no CartStora watermark.
Paid CartStora subscriptions are billed through Shopify. Subscription changes, cancellation timing, charges, prorations, credits, and any applicable refunds are handled through Shopify's billing system and applicable Shopify policies. CartStora does not independently promise refunds or credits outside that process.
14. Troubleshooting
- Confirm the Online Store sales channel is available for the shop.
- Confirm CartStora is added to the theme and the CartStora Gallery app block is on the product template.
- Confirm media is assigned and the gallery is enabled for that product.
- If the native Shopify gallery appears instead, CartStora may be inactive or views for the current cycle may be exhausted.
- For additional help, email support@cartstora.com.